Definitions

Us/we – Oaticakes For Rabbits, Trading standards registered GB/702/0402

You – The person who places the order with us

Goods – Oaticakes, forage and other Rabbit Treats

Website- means our website, www.oaticakes.co.uk

We supply handmade rabbit treats, made with premium rabbit safe ingredients, along with rabbit safe forage and other treats.

No liability can be accepted if it is subsequently found otherwise, beyond being prepared to replace or refund to the value of the initial purchase.

Your Order

When you place an order with us you will receive a confirmation email. This means your order has been accepted.

We can refuse to accept your order for any reason, including but not limited to – items out of stock, an error identified in the price or description of the goods.

Our Goods

All images on the website are for illustrative purposes only. Goods may vary in appearance due to their handmade nature, natural ingredients and/or available stock.

We can assist with advice regarding ingredients and instructions relating to our goods. However, we accept no liability for loss, damage or injury resulting from that advice.

You are responsible for storing the goods correctly. We accept no liability for loss, damage or injury resulting from incorrect storage, preparation and use of goods.

A feeding guide is provided with all goods. This is just a guide. It is your responsibility as the individual pet owner to determine the amount to safely feed. We accept no liability for loss, damage or injury resulting from the feeding guide provided.

Cancellation Policy

You have a 24 hour cancellation period from the date of payment to terminate your order. This must be done in writing to liz@oaticakes.co.uk. If your order has already been processed within that 24 hour period you become responsible for the return postage costs of the cancelled order.

Delivery Policy

We aim to dispatch orders within 48 hours on receipt of payment. However, this time period may be extended during busy periods. Postage is currently £4.50 per order but we reserve the right to increase this cost without prior notice. All orders are sent via Royal Mail tracked 48. We cannot be held responsible for delays in delivery due to circumstances beyond our control.

If you are not at home when the goods are delivered, they may be left in a safe space. We are not responsible for any loss or damage to goods left in a safe space.

You are responsible for inspecting the goods upon delivery. Any items missing please contact liz@oaticakes.co.uk immediately so we can investigate and rectify the issue.

You are responsible for all goods once you receive your delivery.

Returns and Refund Policy

We do not accept any returns due to potential contamination and possible spread of disease. If you have an error or complaint regarding your goods contact us via email liz@oaticakes.co.uk within 24 hours of receipt so we can rectify the complaint as soon as possible. Our liability being limited to the purchase price at all times.

Export Restrictions

We do not send any goods outside of the UK

Other Terms

Any dispute between you and us will be resolved in an English Court of Law

If you have any questions regarding these terms of sale, please do not hesitate to get in touch liz@oaticakes.co.uk